Trust & Safety
Safety Center
Built for respectful, marriage-focused connections — with privacy, verification, and clear reporting tools for every member.
Core protections
Hidden contact details
Phone and email never appear on profiles. Connect only through in-app chat and calls until you choose otherwise offline.
ID + face verification
Live selfie is compared with your ID photo. Small differences from lighting, age, or angle are accepted when the person is clearly the same.
Block & report
Report harassment, fake documents, or suspicious requests anytime. Trust team reviews priority safety reports.
Family controls
Invite parents for approval workflows and group discussions without publishing numbers publicly.
Verification journey
Soft matching reduces false rejects when ID photos differ slightly from a live selfie — while still catching clear mismatches.
- 1Confirm mobile OTP and email ownership
- 2Upload CNIC / government ID front and back
- 3Take a clear live selfie facing the camera
- 4Soft face match runs (minor ID variance allowed)
- 5Optional short video intro for extra trust
- 6Earn Verified badge on your profile
Soft face match explained
ID cards can look older, darker, or angled. Our pass band accepts strong and soft matches (roughly 62%+ similarity in demo scoring) so legitimate members are not blocked by small differences — while low scores still fail.
- · Strong match: clear same person
- · Soft match: minor lighting / age / angle variance
- · Fail: retake selfie in good light
Member safety tips
Never share OTPs or passwords
AstroRishta staff will never ask for your password or one-time codes.
Keep money talk offline & cautious
Do not send money, gifts, or crypto to someone you have not met with family present.
Meet in public first
When meeting offline, choose public places and inform a family member of your plans.
Screenshot wisely
Respect privacy. Do not circulate chat screenshots or profile photos without consent.
What you can report
- Fake or stolen photos
- Harassment or abusive language
- Asking for money / scams
- Underage or misleading age
- Impersonation of family
- Threats or blackmail
Privacy tools
Use private mode, block lists, and family-only visibility when you need quieter discovery. Contact details stay inside the app by design.
Need urgent help?
Email support@astrorishta.com with subject “Safety” or use Contact → Safety / Report. Include profile name and timestamps if available.
Contact support